Rockwin Casino Privacy Policy

At Rockwin Casino, your privacy is our top priority. This Rockwin Casino privacy policy explains how we collect, use, store and protect your personal data when you visit rockwinz.com or use our services. We are fully committed to data protection under the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR). By using Rockwin Casino, you consent to the practices described in this privacy policy.

1. Who We Are — Data Controller

Rockwin Casino is operated by a company registered and licensed in Curaçao under the Government of Curaçao. As the data controller, we are responsible for determining the purposes and means of processing your personal information. For all data-related enquiries, you may contact our Data Protection Officer (DPO) at [email protected].

2. What Personal Data We Collect

As part of providing our services, Rockwin Casino data collection encompasses a range of information categories. We collect personal data through your interactions with our platform, including:

2.1 Identification and Contact Information

• Full name, date of birth, gender
• Email address, phone number, residential address
• Username and encrypted password
• Government-issued identity documents (passport, driver's licence) for KYC verification

2.2 Financial Information

• Payment method details (card numbers, e-wallet identifiers, crypto wallet addresses)
• Transaction history — deposits, withdrawals, Rockwin Casino bonus redemptions
• Bank statements or proof of funds (where required for AML compliance)

2.3 Gaming Activity Data

• Game sessions, bets placed, wins and losses
• Bonus usage and wagering history
• Responsible gambling tool settings (limits, cooling-off periods, self-exclusion status)

2.4 Technical and Device Data

• IP address, browser type, operating system
• Device identifiers and screen resolution
• Log files, session timestamps, referring URLs

2.5 Communication Data

• Live chat transcripts and email correspondence
• Responses to promotions, surveys or feedback forms
• Marketing preferences and opt-in/opt-out records

2.6 Sensitive Information

We collect sensitive personal data only where strictly necessary — for instance, information about problem gambling or self-exclusion status to fulfil our responsible gambling obligations. We treat such information with the highest degree of confidentiality.

2.7 Data from Third Parties

We may receive user data from third-party sources such as identity verification providers, payment processors, fraud-detection agencies and publicly available databases, where permitted by applicable law.

3. How We Collect Your Personal Information

Rockwin Casino collects personal information through the following methods:

• Rockwin Casino Registration forms — when you create an account
• KYC verification — when you submit identity documents before your first Rockwin Casino withdrawal
• Deposits and withdrawals — through payment providers
• Cookies and tracking technologies — automatically as you browse our platform (see Section 6)
• Customer support interactions — via live chat and email
• Third-party integrations — from partners, affiliates and identity verification services

4. Purposes of Data Processing

Under the Rockwin Casino privacy policy, we process your personal data for the following purposes:

5. Legal Basis for Data Processing

Rockwin Casino processes your personal data on the following legal grounds:

• Contract performance — processing necessary to provide the services you signed up for
• Legal obligation — complying with KYC, AML and responsible gambling regulations
• Legitimate interest — fraud prevention, platform security and service improvement
• Consent — marketing communications and non-essential cookies (you may withdraw consent at any time)

6. Cookie Policy

The Rockwin Casino cookie policy governs our use of cookies and similar tracking technologies on rockwinz.com. Cookies are small text files placed on your device that help us deliver a better experience and improve our services.

6.1 Types of Cookies We Use

You can manage your cookie preferences at any time via our cookie consent banner or your browser settings. Please note that disabling essential cookies may impair your ability to use the platform. Refusing marketing cookies will not affect your access to games or promotions.

7. Sharing Your Personal Data with Third Parties

Rockwin Casino does not sell your personal information to third parties. However, we may share your user data with trusted third parties in the following circumstances:

• Payment providers — PayID, Visa, Mastercard, Skrill, Neteller, Neosurf, Paysafecard and cryptocurrency processors, to handle transactions securely
• Identity verification agencies — to perform KYC checks as required by law
• Regulatory and law enforcement authorities — when required by Curaçao gaming law, Australian law or court order
• IT service providers — cloud hosting, cybersecurity and platform infrastructure partners
• Game providers — Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt and 50+ other studios, solely to deliver gameplay
• Affiliate partners — limited user data for commission tracking purposes, under strict confidentiality agreements

All third-party processors are contractually bound to handle your personal data in accordance with applicable data protection laws and our information security standards.

8. International Data Transfers

As an online casino operating globally, Rockwin Casino data storage and processing may involve international transfers. Your personal data may be processed in countries outside Australia. In such cases, we ensure appropriate safeguards are in place, including standard contractual clauses and equivalency assessments, to ensure your data security is never compromised. We comply with the Australian Privacy Act's requirements for cross-border data processing.

9. Data Security

Rockwin Casino takes information security extremely seriously. We implement a multi-layered approach to data security, including:

• 256-bit SSL/TLS encryption — all data transmitted between your device and our servers is fully encrypted
• Firewall protection — advanced firewalls safeguard our databases from unauthorised access
• Two-factor authentication (2FA) — available for player accounts to add an extra layer of information security
• RNG certification — our Random Number Generator is certified by independent testing laboratories
• Access controls — strict role-based access ensures only authorised staff can view personal data
• Regular security audits — periodic penetration testing and vulnerability assessments

Despite our robust data security measures, no system is entirely impenetrable. In the unlikely event of a data breach, we will notify affected players and relevant authorities as required by law.

10. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Typical data storage periods at Rockwin Casino are as follows:

Once the applicable retention period expires, your personal information is securely deleted or anonymised in accordance with our data protection procedures.

11. Your Privacy Rights

As an Australian player, you benefit from a comprehensive set of privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. The Rockwin Casino privacy policy fully recognises these rights:

11.1 Summary of Your Privacy Rights

• Right of Access — request a copy of the personal data we hold about you
• Right to Correction — ask us to correct inaccurate or outdated personal information
• Right to Deletion — request erasure of your user data, subject to legal retention obligations
• Right to Restriction — ask us to limit processing of your personal data in certain circumstances
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to data processing based on legitimate interest, including direct marketing
• Right to Withdraw Consent — withdraw consent for marketing or non-essential cookies at any time without affecting prior lawful processing

To exercise your privacy rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days. In some cases, we may need to verify your identity before fulfilling your request to ensure confidentiality.

11.2 Supervisory Authority

If you believe Rockwin Casino has failed to handle your personal data appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Responsible Gambling and Privacy

Rockwin Casino is committed to responsible gambling. We process certain sensitive personal data — such as self-exclusion status, deposit limits and gaming patterns — to identify and support players who may be experiencing gambling-related harm. This data processing is conducted under a legal obligation and in the player's best interests. Such information is handled with the utmost confidentiality and is never shared for commercial purposes.

Our responsible gambling tools include:

• Deposit, bet and loss limits
• Session time limits
• Cooling-off periods (24 hours, 48 hours, 7 days, 30 days)
• Self-exclusion (6 months, 1 year, 5 years, permanent)

13. Children's Privacy

Rockwin Casino strictly prohibits individuals under the age of 18 from accessing our platform. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will immediately delete that account and the associated data. If you believe a minor has registered on our platform, please contact [email protected] immediately.

14. Changes to This Privacy Policy

We may update this Rockwin Casino privacy policy periodically to reflect changes in our practices, technology or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the privacy policy was last revised. We encourage you to Rockwin Casino review this data protection notice regularly to stay informed about how we protect your personal information.

15. Contact Our Data Protection Officer

For any questions, concerns or requests relating to your personal data or the Rockwin Casino privacy policy, please reach out to our dedicated Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on rockwinz.com

We are committed to resolving your concerns promptly and ensuring your privacy rights are fully respected. At Rockwin Casino, your trust and information security are the foundations of everything we do.

Frequently Asked Questions — Rockwin Casino Privacy Policy

Does Rockwin Casino sell my personal data?

No. Rockwin Casino never sells, rents or trades your personal information to third parties for marketing purposes. We share user data only with trusted service providers necessary for operating our platform, under strict confidentiality agreements.

How does Rockwin Casino protect my data?

We use 256-bit SSL encryption, firewalls, two-factor authentication and regular security audits to ensure the highest standards of data security. Our information security framework is designed to protect your personal data at every stage of processing and data storage.

Can I request deletion of my personal data?

Yes. Under the Australian Privacy Principles and GDPR, you have the right to request deletion of your personal data. However, we may retain certain information as required by law (e.g., KYC records for 5 years, transaction data for 7 years). Contact [email protected] to submit a deletion request.

What cookies does Rockwin Casino use?

We use four types of cookies: essential (required for the site to function), analytical (traffic statistics), functional (user preferences) and marketing (personalised ads). You can manage non-essential cookies via our cookie banner or browser settings. Our full Rockwin Casino cookie policy is detailed in Section 6 above.

How long does Rockwin Casino keep my data?

Retention periods vary by data type. Account and identity data is retained for 5 years post-closure; transaction records for 7 years. Data storage periods are governed by legal requirements and our internal data protection procedures. See Section 10 for the full data retention schedule.

What are my privacy rights as an Australian player?

Under the Privacy Act 1988, your privacy rights include access, correction, deletion, restriction, portability, objection and withdrawal of consent. The Rockwin Casino privacy policy fully recognises all these rights. Contact [email protected] to exercise any of your privacy rights.

Who can I contact about a privacy complaint?

First, contact our DPO at [email protected]. If your concern is not resolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Rockwin Casino takes all privacy complaints seriously and will investigate promptly.